Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a new site we should look at? This page explains how to reach the Non Gamstop Casinos team and what we can (and can't) help with.
How to reach us
The best way to get in touch is by email at [email protected]. Send us as much detail as you can — the casino name, the page you were reading, or a screenshot if something looks off — and we'll get back to you as soon as we're able to.
We read every message that comes in, though as an independent review site we can't guarantee an instant reply. If your enquiry is urgent — for example, a dispute with a casino over a withdrawal or a bonus term — you'll usually get a faster answer by contacting the casino's own support team directly, since we don't have access to individual player accounts.
What we can help with
- Corrections or updates to a review — bonus terms, ratings, or wagering requirements that have changed since we last checked
- Suggestions for a new or recently launched casino not on GamStop that you think should be assessed
- General questions about how we rate and rank the sites listed on planetclicker.co.uk
- Feedback on your own experience with a listed brand, good or bad
- Questions about our content, our About Us page, or our Terms and Conditions
What we can't help with
We're a comparison and review site, not a casino operator, a payment processor or a regulator. That means a few things sit outside what we can do:
- We can't process deposits, withdrawals or refunds — those requests go to the casino you played at
- We can't verify your identity or access your account on any listed site
- We can't offer legal or financial advice on individual disputes
- We're not able to remove self-exclusion restrictions applied through GamStop or any UK-based scheme — that's managed entirely by GamStop itself
If you've self-excluded and are having second thoughts about your gambling more broadly, our Responsible Gambling page has practical information worth reading before you get in touch about anything else.
Feedback on our reviews
Our rankings on Non Gamstop Casinos are built from research into bonus terms, payment options, game selection and licensing information, and we keep them updated as sites change. If you've had a direct experience — a slow payout, an unclear bonus term, or something that worked particularly well — that kind of feedback genuinely helps us keep the site accurate. We don't accept payment in exchange for a better position on any list, so honest reports from readers matter to us.
Before you write in
A quick checklist that speeds things up on our end:
- Include the name of the casino or the page you're referring to
- Tell us roughly when you noticed the issue, so we can check whether terms have since changed
- Keep account numbers, passwords or full card details out of any message — we'll never ask for these
- Remember that planetclicker.co.uk is intended for readers aged 18 and over
We aim to make planetclicker.co.uk a straightforward, honest resource for UK players looking at casinos operating outside GamStop, and reader input is a big part of keeping it that way. Whatever the reason for getting in touch, drop us a line at [email protected] and we'll take it from there.